Delivery & Shipping Policy

Reve Diamonds Is owned and operated by REVE DIAMONDS US LLC.

This Shipping Policy applies to all products purchased through: www.revediamonds.com/us/

Reve Diamonds is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page.

In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours. Each order we send out is securely packaged and fully insured against loss, damage or theft during transit by our insurance company. The outer packaging features no references to the contents inside. Items are dispatched six days a week, Monday to Saturday, with all parcels being fully insured by Reve Diamonds. When your item is delivered to your address, you will need to sign a ‘Proof of Delivery’ for security purposes. Please make sure someone can accept your parcel at your address on your behalf if you are unavailable. The delivery address you give us must be secure. We cannot be held responsible if someone other than you or an authorised representative signs for the package.

 

Reve Diamonds Shipping

Reve Diamonds delivers worldwide (local shipments to the US and international shipments).

Reve Diamonds orders are shipped and delivered on business days (Monday - Friday - 9:00 AM - 5:00 PM). For security reasons, Reve Diamonds will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

 

Shipping Costs

Reve Diamonds offers free shipping on all orders.

 

Order Processing Times

Orders will be processed 1 - 3 days after purchase.

Note: Order processing times and shipping times are different.

 

Shipping Times

Your diamond jewelry is made to your exact specifications. This means some pieces can take longer than others. We generally aim to get your items delivered between 2-14 days of receiving your order.

 

Shipping times may also vary according to the item.

 

• Express turnarounds and items in stock: 1-7 working days
• Bespoke commissions: 14 working days
• Wedding rings in stock: 1 - 4 working days
• Earrings: 2 - 4 working days
• Tennis bracelets: 2 - 4 working days
• Pendants: 2 - 4 working days

Shipping times may vary according to the customer's delivery location.

 

Delays

From time to time, your order dispatch may be delayed. We will contact you as soon as we think this could be the case, either via telephone or email. Unless we have your permission, we cannot leave a message if you can’t answer the call. This is for security reasons.

 

Undelivered Packages

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

 

Wrong Delivery Address

Reve Diamonds will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.

 

Secure Delivery Address

Reve Diamonds recommends customers provide a secure delivery address, for example your home or workplace. Reve Diamonds is not responsible for lost or stolen parcels.

 

Customs TAX

We are able to offer free delivery not only in the US but overseas too. However, we cannot be held responsible for any duties, taxes or surcharges applied on orders made outside the US. For this reason, we recommend that you find out how much the order will cost before you confirm it.

 

Shipping Completed

Each delivery is considered made from the moment in which Reve Diamonds makes the product available to the buyer, which is materialized through the control system used by the courier company.

 

Contact Information

If you have questions or concerns about these Shipping Policy, please contact us.